What is the lead time for my order?
Please refer to Current Lead Times or email us at info@jtacindustries.com. Please note that Lead times are an estimate, not a guarantee.
It said it was in stock, why hasn’t it shipped yet?
Many of our products are built to order. “In stock” means that we have the parts, or the ability to make the parts, and paint and assemble them in the lead times listed.
My order status hasn’t changed. What is the Status of my order?
If you registered for an account with us, your account will show an order status. This simply shows either an “in process” or “shipped” status. It does not track your order anywhere in between. Please contact us if you have questions about the specific status of your order.
Will I get a tracking number?
Yes, our shipping system should send an email when we print a shipping label for your order. Please check your junk mail as these emails often get marked as spam/junk.
I didn’t get an order confirmation?
Please check your Spam folder of your email or contact us at info@jtacindustries.com
Is the Elf Owl Handguard compatible with the Screech owl?
No. While many of the Stock components are interchangeable between the two platforms, The hand-guards are not.
Can I get a custom color?
Yes. There is often an extra charge and lead time change involved, but we are happy to do just about any color available from www.cerakote.com